Welcome to TOWME. Please read these Terms of Use (“Terms”) carefully. By setting up your TOWME account, you confirm your agreement to be bound by these Terms of Use to govern your access or use, from within Singapore, Malaysia or within South East Asia of the applications, websites, content, products, and services (the "Services," as more fully defined below in Section 2) made available in by TOW ME SG PTE. LTD. and its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, "TOWME"). TOWME may immediately terminate these Terms or any Services with respect to you, or cease offering or deny access to the Services or any portion thereof, at any time for any reason. If you do not agree to these Terms of Use, you may not access or continue using the Application (as defined below in Section 2) or the Services. These Terms expressly supersede prior agreements or arrangements with you.
TOWME may amend the Terms of Use from time to time. Amendments will be effective upon posting on https://www.towme.com.sg/ or the Applications. It is your responsibility to review the Terms of Use and TOWME Policies regularly. Your continued use of the Application or the Services, whether reviewed by you, after such posting constitutes your agreement to be bound by the Terms, as amended.
Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you in separate region-specific disclosures (e.g., a particular webpage on www.towme.com.sg) or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
Nothing in these Terms shall be construed as creating any agency, partnership or any form of joint venture with TOWME.
TOWME provides the platform, through mobile applications made available for download by TOWME to users and third party providers (“Applications”), for users to arrange and schedule towing, transportation and/or logistics services and/or to procure product and services, including with third party providers of such product or services under agreement with TOWME or TOWME's affiliates ("Third Party Providers").
You acknowledge that the Services made available by or assessed in connection with Third Party Providers are not within TOWME’s control. TOWME shall not be responsible or liable for any product or services and/or the acts and/or omissions of Third-Party Providers. You acknowledge that different terms and conditions may apply for products and services provided by Third Party Providers.
TOWME shall not be a party of any dispute between you and other users and Third-Party Providers. Decisions on whether to use the Applications, the Services and/or any product or services provided by Third Party Providers rest sole with and on you. You agree to waive and release TOWME from all liability, claims or damages arising from and in connection to your use of the Applications, the Services and/or any product or services provided by Third Party Providers.
Subject to your compliance with these Terms, TOWME and its licensor, where applicable, grants you a revocable, limited, non-exclusive, non-transferable licence to use and access the Applications to use the Services. Any rights not expressly granted herein are reserved by TOWME and TOWME's licensors.
TOWME shall not be a party of any dispute between you and other users and Third-Party Providers. Decisions on whether to use the Applications, the Services and/or any product or services provided by Third Party Providers rest sole with and on you. You agree to waive and release TOWME from all liability, claims or damages arising from and in connection to your use of the Applications, the Services and/or any product or services provided by Third Party Providers.
TOWME’s collection and use of personal data in connection with the Services can be found at this [LINK].
You are responsible for obtaining the data network access necessary to use the Services, Telecommunicating charges, mobile network's data and messaging rates and fees may apply when accessing or using the Services from your device.
The Service, Platform and Application may be subject to limitations, delays and other problems inherent in the use of the internet and electronic communications including the device used by you or the Third-Party Provider being faulty, not connected, out of range, switched off or not functioning. TOWME is not responsible for any such delays, information delivery failure, damages or losses resulting from such problems.
You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. TOWME does not guarantee that the Services, or any portion thereof, will function on any specific mobile devices or hardware as different models or versions of these devices may have firmware or settings that are not compatible with the Platform or part(s) thereof.
Payments for the Service shall be through one of the automated payment methods selected by you on the Application. In the event any payment for the Service is invalidated or unsuccessful, you shall be liable for the full charges for the Service plus any fees or charges, including but not limited to claims, chargebacks, or reversal charges, which may be incurred. If the Application is not able to process the automated payment method, a secure funds transfer service from your participating bank account is accepted as an alternative method. Any payment pursuant to such selection is non-refundable and irrevocable.
You are responsible to resolve any disputes with your debit or credit card company, or your bank in relation to payments issues. TOWME shall not be responsible for any such lost or misdirected payments.
You agree that these Terms are subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend TOWME to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.
You may cancel your request for the Service at any time before the job has been matched with the Third-Party Provider. Unless otherwise stated, you are not allowed to cancel the booking after the Third-Party Provider has started the job. If you decide to cancel your booking or do not show up at the designated location, you may be charged a Cancellation Fee, or such other Cancellation Fee as updated within our Cancellation Policy on TOWME’s Terms of Use.
The Cancellation Fee pursuant to each country’s respective fee will be charged in the event that you decide to cancel your booking after the Third-Party Provider has accepted the job for 5 minutes. This is to compensate our Third-Party Providers for the time, petrol and effort that they took to reach your destination as quickly as possible. These fees will be directly deducted from your selected automated payment method on the platform. If these fees are not deducted and paid for by you, TOWME reserves the rights to seek and collect payment by contacting you via the information that you have provided to us. If these fees are further not being settled, TOWME reserves the right to pause the usage of our Services by you till these fees are being paid for, or alternatively deactivate your account in the event of non-fulfilment.
If you feel you were incorrectly charged a Cancellation Fee, you may contact TOWME via our in-app Help Centre for assistance. You may also dial the number provided on our website to speak to an operator. TOWME reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card which you selected as the preferred mode of payment, or by such other method as is deemed reasonable by TOWME.
Users and Third-Party Providers may be allowed to rate each other in respect of Solutions provided. Every rating will be automatically logged onto TOWME’s system and tabulated. TOWME may take all the appropriate actions to analyse all ratings as deemed fit, including suspending your use of the Service without any notice or compensation to you. Any complaints between Third Party Providers and Users must be taken up with each other directly.
Users are invited to contact TOWME in the first instance in the event they wish to make a complaint about the use of the Service either via our in-app Help Centre, or via email atsupport@towme.com.sg or via the Customer Service hotline at +65 9887 9899.
You agree to raise any complaints and disputes about incorrect Service within 48 hours after the transaction has been processed for the services completed, or of you becoming aware of the fraudulent usage of your debit or credit card, whichever is earlier.
During use of the Service, you may receive correspondence from third party providers who may display or offer their goods and/or service through the Application. Any such communication or agreement is strictly between you and the third-party providers and TOWME and its licensors shall have no liability or obligation for any such communication or agreement. Neither TOWME nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform, and in no event shall TOWME, its licensors or its affiliate companies be responsible for any content, products, services, or other materials on or available from such sites or third-party providers. Certain third-party providers may require your agreement to additional or different terms of use and privacy policies prior to your use of or access to such goods or services, and TOWME is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third-party providers. You acknowledge that such additional or different terms of use and privacy policies may apply to your use of such third-party services. TOWME is not liable for any information that you provide to or authorise us to provide to a third party, or for such third party’s collection, use and disclosure of such information.
TOWME may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidise the Service and/or to earn additional revenue. If you do not wish to receive such advertising and marketing, please refer to our Privacy Policy for instructions to unsubscribe or update your privacy settings.
You agree and allow TOWME to compile and release information regarding you and your use of the Service on an anonymous basis as part of a consumer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service, Platform and/or advertising or marketing material supplied by third parties through the Service.
We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties (“Third Party Links “). Such Third Party Links are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.
UThe Services provided to you are strictly on an “as is” and “as available” basis. All conditions, representations and warranties, express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, not expressly set out in these Terms, are hereby disclaimed to the extent permissible by law.
You agree that you shall bear all risk arising out of your use of the Services provided by Third Party Providers and shall have no recourse to TOWME in respect of the same.
These Terms shall be governed by Singapore law.
Any disputes, actions, claims or causes of action arising out of or in connection with these Terms (“Disputes”) or the Services shall be negotiated in good faith and settled amicably. If Disputes cannot be settled amicably through ordinary negotiations, the Disputes shall be referred to the Singapore International Arbitration Centre (“SIAC”), pursuant to the Rules of the SIAC (the “Rules”). The number of arbitrators shall be one (1), who shall be appointed by the mutual agreement between you and TOWME (the “Arbitrator”). If you and TOWME are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of SIAC in accordance with the Rules. The seat and venue of the arbitration shall be Singapore, in the English language and the fees of the Arbitrator shall be borne equally by you and TOWME, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.
In no event shall any delay, failure, or omission of TOWME in enforcing, exercising or pursuing any right, power, privilege, claim or remedy, which is conferred by or arising under these Terms shall be deemed to be or construed as a waiver of such right, power, privilege, claim or remedy.
These Terms constitute the entire agreement between you and TOWME and supersedes and invalidates all other commitments, representations, promises, understandings, and warranties.
Except for parties expressly stated, these Terms are not intended for the benefit of any third party and should not be enforceable by a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) or otherwise.